## Context Development of intelligent chatbots using **Microsoft Bot Framework** and **Azure Bot Services**, integrating **Azure Cognitive Services** (e.g., QnA Maker, LUIS) for knowledge automation. ## My role Office 365 Solution Architect: design and implementation support, integration strategy, and delivery. ## What I delivered - Bot design aligned with enterprise knowledge needs - Integration with cognitive services to provide consistent answers and reduce repetitive requests - Practical delivery: documentation, handover, and iterative improvement ## Outcomes - Consistent, automated answers for recurring knowledge requests, reducing repetitive load on support teams - An integration strategy for cognitive services that the organization could maintain and extend - Documented handover enabling iterative improvement after delivery ## Tech stack Azure Bot Services, Bot Framework, Azure Cognitive Services.